港中旅酒店有限公司宾客满意度调查 HK CTS Hotels Co.,Ltd Guest Satisfaction Survey 九龙维景酒店 Metropark Hotel Kowloon

Q1.
请您对本品牌予以总体评价？(请打勾√)
How would you rate your overall impression of our brand？(Please tick √)*

优秀Excellent 很好Very Good 好Good 一般Fair 差Poor

Q2.
服务态度是否令您感到满意？
How would you rate your satisfaction for the Attitude of Staff?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q3.
员工专业/知识是否令您感到满意？
How would you rate your satisfaction for the Professional/Knowledge of Staff?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q4.
完成需求的及时性是否令您感到满意？
How would you rate your satisfaction for the response of requests and needs?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q5.
预订服务是否令您感到满意？
How would you rate your satisfaction for the Reservations Service?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q6.
礼宾/行李服务是否令您感到满意？
How would you rate your satisfaction for the Concierge/Bell Service?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q7.
入住体验是否令您感到满意？
How would you rate your satisfaction for the Check-in Experience?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q8.
离店体验是否令您感到满意？
How would you rate your satisfaction for the Check-out Experience?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q9.
您感受客房舒适度如何？
How would you rate your satisfaction for the Room Comfort?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q10.
您感受客房清洁如何？
How would you rate your satisfaction for the Room Cleanliness?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q11.
您感受开夜床服务如何？
How would you rate your satisfaction for the Evening Room Turn Down Service？*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q12.
您感受客房设施维护保养如何？
How would you rate your satisfaction for the Room Facilities Maintenance？*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q13.
您感受客房用品如何？
How would you rate your satisfaction for the Room Amenities？*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q14.
您对网络连接/速度的评价？
How would you rate your satisfaction for the Internet Connection /Speed ？*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q15.
您感受洗衣服务如何？(如适用)
How would you rate your satisfaction for the Laundry/Valet Service？(If Applicable)

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q16.
您感受早餐服务如何？
How would you rate your satisfaction for the Breakfast Service？*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q17.
您感受其他餐厅服务如何？
How would you rate your satisfaction for the Other Restaurant Service ?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q18.
您对菜肴品种/质量的评价？
How would you rate your satisfaction for the Food Variety/Quality?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q19.
您对大堂酒廊的评价？(如适用)
How would you rate your satisfaction for the Lobby Lounge ? (If Applicable )

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q20.
您对逸派咖啡的评价？(如适用)
How would you rate your satisfaction for the EPARK COFFEE？(If Applicable )

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q21.
您对健身中心的评价？(如适用)
How would you rate your satisfaction for the Fitness Centre？ (If Applicable)

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q22.
您对游泳池的评价？(如适用)
How would you rate your satisfaction for the Swimming Pool？(If Applicable )

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q23.
请您对本店的经历予以总体评价？
How would you rate your overall satisfaction for your staying experience in our hotel?*

优秀 Excellent 很好 Very Good 好 Good 一般 Fair 差 Poor

Q24.
您此行的目的是？
What was the primary purpose of your visit?*

公务出差 Business 参加会议 Conference 休闲旅游 Leisure 其他 Others

Q25.
您是否是心享会会员？
Are you a member of the Heart Park Rewards?*

是 Yes 否 No

Q26.
您认为我们在哪些方面还需改进？
Please indicate the areas which may help us improve to make your stay
more comfortable.*

Q27.
请您留下联系方式
Would you please leave your information?*

您的姓名 Your name /
房号 Room Number:

邮箱 E-mail address:

手机 Tel: