Q1.请您对本品牌予以总体评价？(请打勾√)
How would you rate your overall impression of our brand？(Please tick √)*
Q2.服务态度是否令您感到满意？
How would you rate your satisfaction for the Attitude of Staff?*
Q3.员工专业/知识是否令您感到满意？
How would you rate your satisfaction for the Professional/Knowledge of Staff?*
Q4.完成需求的及时性是否令您感到满意？
How would you rate your satisfaction for the response of requests and needs?*
Q5.预订服务是否令您感到满意？
How would you rate your satisfaction for the Reservations Service?*
Q6.礼宾/行李服务是否令您感到满意？
How would you rate your satisfaction for the Concierge/Bell Service?*
Q7.入住体验是否令您感到满意？
How would you rate your satisfaction for the Check-in Experience?*
Q8.离店体验是否令您感到满意？
How would you rate your satisfaction for the Check-out Experience?*
Q9.您感受客房舒适度如何？
How would you rate your satisfaction for the Room Comfort?*
Q10.您感受客房清洁如何？
How would you rate your satisfaction for the Room Cleanliness?*
Q11.您感受开夜床服务如何？
How would you rate your satisfaction for the Evening Room Turn Down Service？*
Q12.您感受客房设施维护保养如何？
How would you rate your satisfaction for the Room Facilities Maintenance？*
Q13.您感受客房用品如何？
How would you rate your satisfaction for the Room Amenities？*
Q14.您对网络连接/速度的评价？
How would you rate your satisfaction for the Internet Connection /Speed ？*
Q15.您感受洗衣服务如何？(如适用)
How would you rate your satisfaction for the Laundry/Valet Service？(If Applicable)
Q16.您感受早餐服务如何？
How would you rate your satisfaction for the Breakfast Service？*
Q17.您感受其他餐厅服务如何？
How would you rate your satisfaction for the Other Restaurant Service ?*
Q18.您对菜肴品种/质量的评价？
How would you rate your satisfaction for the Food Variety/Quality?*
Q19.您对大堂酒廊的评价？(如适用)
How would you rate your satisfaction for the Lobby Lounge ? (If Applicable )
Q20.您对逸派咖啡的评价？(如适用)
How would you rate your satisfaction for the EPARK COFFEE？(If Applicable )
Q21.您对健身中心的评价？(如适用)
How would you rate your satisfaction for the Fitness Centre？ (If Applicable)
Q22.您对游泳池的评价？(如适用)
How would you rate your satisfaction for the Swimming Pool？(If Applicable )
Q23.请您对本店的经历予以总体评价？
How would you rate your overall satisfaction for your staying experience in our hotel?*
Q24.您此行的目的是？
What was the primary purpose of your visit?*
Q25.您是否是心享会会员？
Are you a member of the Heart Park Rewards?*
Q26.您认为我们在哪些方面还需改进？
Please indicate the areas which may help us improve to make your stay
more comfortable.*
Q27.请您留下联系方式
Would you please leave your information?*
您的姓名 Your name /
房号 Room Number:
邮箱 E-mail address:
手机 Tel:
