Q1.请您对本品牌予以总体评价？
How would you rate your overall impression of our brand？*
Q2.服务态度是否令您感到满意？
How would you rate your satisfaction with the attitude of staff?*
Q3.员工专业知识是否令您感到满意？
How would you rate your satisfaction with the professional knowledge of staff?*
Q4.完成需求的及时性是否令您感到满意？
How would you rate your satisfaction with the response of requests and needs?*
Q5.预订服务是否令您感到满意？(如适用)
How would you rate your satisfaction with the reservation service? (if applicable)
Q6.礼宾/行李服务是否令您感到满意？
How would you rate your satisfaction with the Concierge/Bell services?*
Q7.办理入住体验是否令您感到满意？
How would you rate your satisfaction with the check-in experience?*
Q8.办理离店体验是否令您感到满意？
How would you rate your satisfaction with the check-out experience?*
Q9.您感受客房舒适度如何？
How would you rate your satisfaction with the comfort of room?*
Q10.您感受客房清洁如何？
How would you rate your satisfaction with the cleanliness of room?*
Q11.您感受开夜床服务如何？(如适用)
How would you rate your satisfaction with the room turn-down service？(if applicable)
Q12.您感受客房设施维护保养如何？
How would you rate your satisfaction with the maintenance of room facilities?*
Q13.您感受客房用品如何？
How would you rate your satisfaction with the room amenities？*
Q14.您对网络连接/速度的评价？
How would you rate your satisfaction with the internet connection / speed ？*
Q15.您感受洗衣服务如何？(如适用)
How would you rate your satisfaction with the laundry / valet service？(if applicable)
Q16.您感受早餐服务如何？(如适用)
How would you rate your satisfaction with the breakfast service？(if applicable)
Q17.您感受其他餐厅服务如何？(如适用)
How would you rate your satisfaction with other restaurant service? (if applicable)
Q18.您对菜肴种類 / 质量的评价？(如适用)
How would you rate your satisfaction with the food variety / quality? (if applicable)
Q19.您对大堂酒廊的评价？(如适用)
How would you rate your satisfaction with the lobby lounge? (if applicable)
Q20.您对逸派咖啡的评价？(如适用)
How would you rate your satisfaction with the EPARK COFFEE？(if applicable)
Q21.您对健身中心的评价？(如适用)
How would you rate your satisfaction with the fitness centre？(if applicable)
Q22.您对游泳池的评价？(如适用)
How would you rate your satisfaction with the swimming pool？(if applicable )
Q23.请您对本店的经历予以总体评价？
How would you rate your overall satisfaction with the staying experience in our hotel?*
Q24.您此行的目的是？
What was the primary purpose of your visit?*
Q25.您是否心享会会员？
Are you a member of the Heart Park Rewards?*
Q26.您认为我们在哪些方面还需改进？
Please indicate the areas that may help us improve to make your stay more comfortable.
Q27.请您留下联系方式
Would you please leave your contact details?*
姓名/房号 Name / Room no.
邮箱 E-mail address
手机 Mobile no.
