宾客满意度调查 Guest Satisfaction Survey

Q1.
您下榻的酒店 You are staying in:*

北京伯豪瑞廷酒店 Radegast Hotel Beijing Bohao 北京红山瑞廷酒店 Radegast Hotel Beijing Hongshan 北京龙熙温泉度假酒店 Beijing Longxi Hot Spring Resort 北京中关村软件园国际会议服务中心 Z-park Plaza 沈阳黎明国际酒店 Shenyang Sunrise International Hotel

Q2.
前台办理入住/离店手续 Check in / Check out

满意
Very satisfactory 一般
Satisfactory 不满意
Dis- satisfactory

Q3.
自助早餐食品质量 Buffet breakfast food quality

满意
Very satisfactory 一般
Satisfactory 不满意
Dis- satisfactory

Q4.
午/晚餐食品质量 Lunch and dinner food quality

满意
Very satisfactory 一般
Satisfactory 不满意
Dis- satisfactory

Q5.
客房清洁卫生状况guest room clean

满意
Very satisfactory 一般
Satisfactory 不满意
Dis- satisfactory

Q6.
客房设施设备状况 Guest room facilities.*

满意
Very satisfactory 一般
Satisfactory 不满意
Dis- satisfactory

Q7.
网络连接满意 Network connections

满意
Very satisfactory 一般
Satisfactory 不满意
Dis- satisfactory

Q8.
会议设施设备 Conference facilities

满意
Very satisfactory 一般
Satisfactory 不满意
Dis- satisfactory

Q9.
康乐设施设备 Recreation facilities

满意
Very satisfactory 一般
Satisfactory 不满意
Dis- satisfactory

Q10.
员工服务态度 Service attitude

满意
Very satisfactory 一般
Satisfactory 不满意
Dis- satisfactory

Q11.
安全保卫状况 Security

满意
Very satisfactory 一般
Satisfactory 不满意
Dis- satisfactory

Q12.
请您指出您在本酒店曾遇到过的问题（请选择相关项目，可多选）
Please show us your problem you met in this hotel.

预定确定性
booking 电视机/遥控器
TV/remote control 噪音
Noise 空调系统
Air-conditioner 房间照明
room lighting 淋浴
needle bath 排水
waterspout
房间异味
Odour 餐厅服务
restaurant service 卫生间用品质量
bathroom supplies 公共区域的清洁程度
the public place clean 员工的知识
the waiter knowledge